HOW CAN I PAY?

You can use any payment types listed at the bottom of the page for your order. Your details are safe with us as we take security very seriously indeed.

We also take fraud very seriously, so all credit and debit cardholders are subject to validation, authorisation and security Checks by both the card issuer and us.

HOW DO I USE MY DISCOUNT/PROMO CODE?

You must enter your discount/promo code on the 'confirm & pay' order summary. Under your order details, you'll see Promo Code - click on this and enter your code in the drop-down box.

Once you've entered the code, click on 'Update', which will apply to your order. You'll be able to check this underneath the items as the discount value will have been removed and the price amended. You must enter the discount/promo code when checking out, as it can't be applied later.

RULES

‣ Only one discount/promo code is available per order.

‣ As our discount/promo codes vary, so do the terms and conditions of each, so make sure you check when you receive any codes.

If your discount code is not working, then please get in touch with us at info@inthe-zone.com. We aim to respond to all emails within 48 hours and welcome all feedback.

FAQ―Frequently asked questions

WHAT IS INTHE-ZONE.COM?

―INTHEZONE is a lifestyle adventure company fusing motorcycle heritage and youth culture. We're an official authorised sales partner of e-bikes industry-leading brands. Get the most hot-selling electric bikes, e-scooters, monocycles, and e-bike accessories―'' Enjoy The Ride In Good Vibes.''

FROM WHERE ARE YOUR PRODUCTS SHIPPED?

Our products are manufactured and shipped from warehouses in the USA―UK―Europe.

DO YOU SHIP TO MY COUNTRY?

We ship to the US, UK and EUROZONE countries.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards, including Visa, MasterCard and American Express. Also, Paypal, Apple Pay and Google Pay are available.

HOW DO I USE MY DISCOUNT/PROMO CODE?

You need to enter your discount/promo code on the 'confirm & pay' order summary section. Under your order details, you'll see Promo Code - click on this and enter your code in the drop-down box.

Once you've entered the code, click on 'Update', which will apply to your order. You'll be able to check this underneath the items as the discount value will have been removed and the price amended. You must enter the discount/promo code when checking out.

HOW MUCH DOES SHIPPING COST?

We offer FREE WORLDWIDE SHIPPING for all products.

WHAT ARE YOUR SHIPPING PARTNERS?

‣ UPS Express®―International

‣ DHL EXPRESSWORLDWIDE®

‣ DPD EXPRESS®

WHAT IS THE DELIVERY TIME?

‣ 3―8 days for UPS

‣ 3―8 days for DHL

‣ 3―8 days for DPD

Shipping method and time estimates for each product are available on the SHIPPING INFORMATION tab.

HOW DO I TRACK MY ORDER?

You can track your order using this online application ParcelApp. Your tracking will show information once it gets scanned by our shipping company. Please wait 2―7 days for it to display data.

HOW CAN I RETURN OR EXCHANGE A PRODUCT?

INTHEZONE customers have the right to return or exchange any product within 30 days of delivery. If you wish to return your order or have any questions about the return process, please get in touch with our customer service at info@inthe-zone.com.

I DID NOT FIND THE ANSWER TO MY QUESTION. HOW CAN I GET IN TOUCH WITH THE CUSTOMER SUPPORT?

You are always welcome to contact us. Please send us an email to info@inthe-zone.com. We aim to respond to all emails within 48 hours and welcome all feedback.

We look forward to hearing from you!