1) Pay with PayPal

At checkout, choosing PayPal can provide access to PayPal’s dispute process on eligible purchases. PayPal acts as the payment platform and offers a structured flow for reporting issues when a transaction doesn’t go as expected.

• Keep your PayPal transaction ID / receipt.
• Save the product listing and order confirmation.
• Use tracked shipping whenever possible.

2) Report an issue (Dispute)

If something goes wrong—like an item doesn’t arrive or arrives significantly different than described—you typically begin by opening a dispute in PayPal’s Resolution Center. This step helps initiate communication and a documented timeline.

• Describe the issue clearly (what happened, when, expected outcome).
• Upload evidence early (tracking, photos, messages).
• Stay responsive to requests for info.

3) Escalate if unresolved (Claim)

If you and the seller can’t resolve the dispute, PayPal typically allows escalation to a claim within a defined time window. A claim means PayPal reviews the information and decides based on the evidence and policy terms.

• Escalate within PayPal’s deadline.
• Provide complete, consistent documentation.
• Follow PayPal’s instructions promptly.

4) Outcome & resolution

PayPal may request additional documents, verify tracking, or review “significantly not as described” details. If the claim is approved, PayPal may issue a refund according to policy terms.

• Refunds (when approved) are handled through PayPal.
• Some cases require returning the item (when applicable).
• Keep packaging/labels for any return steps.

Common eligible scenarios

• Item not received: You paid, but the package never arrives.
• Significantly not as described: Item differs materially from what was advertised (major damage, wrong item, missing key parts).
• Unauthorized transaction: A payment was made without your permission (handled under PayPal’s processes).

Common ineligible / limited cases

• Buyer remorse: Changing your mind isn’t usually a protection case (use store returns if offered).
• Minor differences: Small variations (color shade, minor wear) may not qualify as “significant.”
• Policy exclusions: Certain categories, custom items, or services may have limitations (check PayPal terms).

Before you submit

• Confirm the transaction ID in your PayPal activity.
• Collect tracking (carrier link, scans, delivery status).
• Take photos/videos (unboxing, damage, incorrect item, missing parts).
• Save seller communications (messages, emails, commitments).
• Write a one-paragraph summary (what happened + what you want).

Submit and follow through

• Open a dispute in PayPal’s Resolution Center.
• Upload your proof immediately (avoid “I can provide later”).
• Respond quickly if PayPal asks for more information.
• If unresolved, escalate to a claim within the allowed window.
• For return-required cases, keep shipping receipts and tracking.