InTheZone Electric Mobility Warranty Policy

At InTheZone Electric Mobility, we're committed to providing you with top-quality electric vehicles. We stand behind the products we sell, and our warranty policy ensures you're covered if you encounter any issues due to manufacturing defects.

Key Points:

  • Manufacturer's Warranty: All products sold by InTheZone Electric Mobility are covered by the original manufacturer's warranty. The specific terms, duration, and coverage of the warranty will vary depending on the brand and model of the product.
  • Our Role: We act as a facilitator for your warranty claim. This means we'll assist you in contacting the manufacturer and help guide you through the warranty process.
  • What's Covered: Manufacturer warranties typically cover defects in materials and workmanship. This could include issues with the motor, battery, frame, controller, and other key components.
  • What's Not Covered: Warranties generally don't cover damage caused by accidents, misuse, neglect,unauthorized modifications, or normal wear and tear. Refer to the specific product's warranty documentation for a complete list of exclusions.
  • How to Make a Claim: If you believe your product has a warranty issue, contact our customer service team as soon as possible. We'll gather the necessary information and assist you in filing a claim with the manufacturer.
  • Repair or Replacement: The manufacturer will determine whether to repair or replace the defective product or part. This decision is solely at their discretion.

Important Notes:

  • Proof of Purchase: Retain your original purchase receipt or order confirmation as it will be required for any warranty claim.
  • Warranty Period: The warranty period varies depending on the manufacturer and product. Please refer to the individual product's warranty information for details.
  • Additional Coverage: Some manufacturers offer extended warranty options. Inquire with our customer service team about these possibilities.

Customer Satisfaction: We're committed to your satisfaction and will do our best to help resolve any warranty issues you may encounter. However, please understand that the final decision regarding warranty coverage rests with the manufacturer.


This warranty policy is provided for informational purposes only and does not constitute a legal contract. The actual warranty terms and conditions are governed by the manufacturer's specific warranty documentation.

For further information, please refer to the warranty documentation provided with your product or contact our customer service team.