RETURN AND REFUND POLICY

‣ Under EU rules, we have a 14-day return policy, which means you have 14 (FORTEEN) days after receiving your item to request a return. NO RETURNS AFTER 14 DAYS.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

REFUND POLICY

At INTHEZONE, customer satisfaction is our priority. If we are unable to ship your product due to being out of stock or a miscommunication with the warehouse, or if your parcel arrives damaged, you will receive a 100% full refund. However, please note that INTHEZONE does not refund any currency exchange differences or hidden payment processing fees.

If you wish to return a product for any personal reason (e.g., you simply didn’t like it), you may do so; however, you will be responsible for covering the return shipping costs as well as an operations fee equal to 12.5% of the total purchase price. Return shipping costs will vary depending on the model and brand and will be communicated accordingly.

Once we receive and inspect your return, we will notify you of the approval status. If your refund is approved, it will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

ORDER CANCELATION

‣ For each product page, there is an option:

• After 24 hours of customers' purchase, ALL ORDERS are subject to a 12.5% fee for cancellation requests after the payment gateway captures the payment. This percentage is held to cover Finance Operations via Humm, Payment Gateway (Paypal-if applicable) and Shopify fees.
• We don't refund your order once the products are scheduled to ship and once your order has shipped.
• No returns/refunds after 14 days of receiving your order.
• Returned items must be returned in original product packaging.
• Returned items must have no visible signs of use and be free from dirt and dust.
• The customer pays to ship both ways (The actual shipping cost is withheld from the refund).
• There are no returns for minor scratches or dirt.

To start a return, you can contact us at help@e-inthezone.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help@e-inthezone.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.