RETURNS & REFUND
Policy
Refund Policy
This page explains our return window, refund rules, and cancellation terms. Please read carefully before requesting a return or refund.
EU rule: 14-day return window after delivery. NO RETURNS AFTER 14 DAYS
Return policy (EU)
- You have 14 (FOURTEEN) days after receiving your item to request a return.
- Items must be in the same condition you received them.
- Must be unworn/unused, with tags, and in original packaging.
- Receipt or proof of purchase is required.
Refund policy
- 100% full refund if we can’t ship due to out-of-stock or warehouse miscommunication.
- 100% full refund if your parcel arrives damaged.
- No refunds for currency exchange differences or hidden payment processing fees.
- Refunds are returned to the original payment method (bank processing time may vary).
Returns for personal reasons
- You may return an item for personal reasons (e.g., you didn’t like it).
- You pay return shipping costs (varies by model/brand).
- An operations fee of 12.5% of the total purchase price applies.
Order cancellation
- After 24 hours from purchase, cancellation requests are subject to a 12.5% fee once payment is captured.
- This fee helps cover finance operations via Humm, payment gateway fees (PayPal if applicable), and Shopify fees.
- No refunds once products are scheduled to ship or after your order has shipped.
Return rules
- No returns/refunds after 14 days of receiving your order.
- Returned items must be in original product packaging.
- Returned items must have no visible signs of use and be free of dirt and dust.
- The customer pays shipping both ways (actual shipping cost withheld from refund).
- No returns for minor scratches or dirt.
Start a return
- Email us at help@e-inthezone.com to request a return.
- If accepted, we’ll send a return label and instructions.
- Items returned without requesting a return first will not be accepted.
Damages and issues
- Inspect your order upon reception.
- Contact us immediately if the item is defective, damaged, or incorrect.
Exchanges
- Return the item you have.
- After acceptance, place a separate order for the new item.
You can always contact us for any return questions at help@e-inthezone.com.
