WARRANTY POLICY
Policy
InTheZone Electric Mobility Warranty Policy
At InTheZone Electric Mobility, we’re committed to providing top-quality electric vehicles. We stand behind the products we sell, and this policy explains how warranty coverage works if an issue arises due to manufacturing defects.
Covered by the original manufacturer warranty WE HELP YOU FILE
Key points
- Manufacturer’s warranty: Coverage depends on the brand/model (terms & duration vary).
- Our role: We facilitate your claim and guide you through the process.
- What’s covered: Defects in materials/workmanship (motor, battery, frame, controller, and key components).
- Repair or replacement: Determined by the manufacturer at their discretion.
Not covered
- Accidents or impact damage
- Misuse, neglect, or improper handling
- Unauthorized modifications
- Normal wear and tear
- Any exclusions listed in the product’s warranty documentation
How to make a claim
- Contact our customer service team as soon as you notice a potential warranty issue.
- We’ll collect the necessary details (order info, issue description, photos/videos if needed).
- We’ll help you submit the claim to the manufacturer and follow the process through.
Important notes
- Proof of purchase: Keep your receipt or order confirmation.
- Warranty period: Varies by manufacturer/product — check the specific warranty included with your item.
- Additional coverage: Some brands offer extended warranty options — ask our team.
- Customer satisfaction: We’ll do our best to help, but the final warranty decision is made by the manufacturer.
Disclaimer: This warranty policy is provided for informational purposes only and does not constitute a legal contract. Warranty terms and conditions are governed by the manufacturer’s documentation.
