The SameBike CY20 is a versatile electric bike designed for urban commuting and recreational riding. Its foldable design makes it easy to transport and store, while its powerful motor and long-range battery provide a smooth and enjoyable riding experience. With features like pedal assist levels, dual suspension, and a USB charging port, the CY20 offers convenience and comfort for daily use. Whether you're exploring the city or simply looking for a more efficient way to get around, this electric bike is a great option.

THE SAMEBIKE CY20 IS AVAILABLE IN THE UNITED STATES, THE UNITED KINGDOM, AND THE EUROPEAN UNION. IT CANNOT BE SHIPPED TO AUSTRALIA―TAX-FREE/SHIPPING-FREE. FOR ALL SAMEBIKE COLLECTION, CLICK HERE; FOR ALL INTHEZONE ELECTRIC BIKES COLLECTIONS, CLICK HERE. 

• Foldable Design: The CY20 can be folded in just a few simple steps, making it easy to store in small spaces or transport in a car or on public transportation.  
• Powerful Motor: The bike is equipped with a 350W brushless hub motor that provides ample power for hills and city traffic.  

• Long-Range Battery: The removable 36V 12AH battery offers a range of up to 40+40KM on a single charge, allowing you to travel long distances without worrying about running out of power.  

• Dual Suspension System: The CY20 features a front fork and seat dual suspension system that absorbs shocks and vibrations, providing a comfortable ride even on rough terrain.  

• Pedal Assist Levels: The bike offers five levels of pedal assist, allowing you to choose how much power you want the motor to provide.  

• USB Charging Port: The bike has a built-in USB charging port that allows you to charge your phone or other devices while on the go.  

• Lightweight Frame: The CY20 has a lightweight aluminum alloy frame that makes it easy to maneuver and carry.  

Additional Features:

• LCD Display: The bike has a clear and easy-to-read
• LCD display that shows information such as battery level, speed, and pedal assist level.  
• LED Lights: The bike is equipped with front and rear •
• LED lights for visibility in low-light conditions.  
• Shimano Gear Set: The CY20 has a 7-speed Shimano gear set that allows you to adjust the bike's gearing to suit different riding conditions

‣ GREEN SOLUTION FOR TRANSPORT | Electric Vehicles are not just the wave of the future; they're saving our planet. Electric Bikes―European personal transportation choice helps to boom the market of electric scooters and e-bikes.

‣ SERVICE FIRST | We provide a 7/24 hours after-sales service period—the ONE-YEAR warranty for the SAMEBIKE CY20.

SPECIFICATIONS

• Designed by SAMEBIKE

Motor:

• Type: Brushless hub motor
• Power: 350W
• Rated voltage: 36V

Battery:

• Type: Removable lithium-ion battery
Capacity: 36V 12AH
• Range: Up to 40+40KM (depending on riding conditions)
• Charging time: Approximately 4-6 hours
Frame:

Material:

•Aluminum alloy
• Foldable design

Wheels:

• Size: 20 inches
• Tires: Kenda tires

Brakes:

• Front: Disc brake
• Rear: Disc brake

Gears:

• Shimano 7-speed gear set

Suspension:

• Front: Dual suspension
• Rear: Dual suspension

Display:

• LCD display

Lights:

• Front: LED light
• Rear: LED light

Additional Features:

• USB charging port
• Pedal assist levels
• Foldable design
• Lightweight frame
• Removable battery
• Dual suspension
• Shimano gear set
• LCD display
• LED lights
• Kenda tires
• Disc brakes

US/EU/UK FREE AFTER-SALES SERVICE

• Support free replacement during the warranty
• 12 Months essential components warranty

US/EU FREE AFTER-SALES SERVICE

• Support free replacement during the warranty
• 12 Months essential components warranty

SAMEBIKE RETUN & REFUND POLICY (EU)

🔁 General Returns (E-Bikes)
Eligibility: New and unused e-bikes can be returned within 14 days.

Fee: A €185 per bike fee applies (covers shipping and restocking).

Box Requirement: Use the original box. If damaged, contact support.

Return Process:

Contact support via message or email: help@e-inthezone.com

You’ll receive a return label by email.

Print and attach the label to the original box.

Courier pickup will be arranged.

After inspection, refund will be processed within 2–5 business days.

⚠️ Broken Items
Action: Send photos/videos of the issue.

Resolution: Replacement or refund arranged within 3 business days.

Refund Timing: Full refund processed within 1–2 business days.

💸 Refund Amounts
E-Bikes: Order value minus €185 (e.g., €1019 - €185 = €834 refund).

Broken Items: Full refund.

Accessories: Full refund, but you pay return shipping to the nearest warehouse.

⏱️ Refund Timing
Broken items: 1–2 business days.

E-Bikes & Accessories: 2–5 business days after package is received and checked.

We want your experience with us to be perfect—so we've chosen the fastest, safest, and most reliable shipping method for each product on our site.

The model SAMEBIKE CY20is available in the US/EU/UK. Free shipping and customs tax are included.

SHIPPING PARTNERS

‣ UPS Express®—International
‣ DHL EXPRESSWORLDWIDE®
‣ DPD EXPRESS®

SHIPPING COST

FREE SHIPPING for all orders.

SHIPPING TIME

The processing time for orders is seven days.

Once your SAMEBIKE CY20 is dispatched, the delivery time is:

‣ 7 to 15 days for the UNITED STATES
‣ 7 to 15 days for the UNITED KINGDOM
‣ 7 to 15 days for EUROPEAN COUNTRIES

‣ Austria
‣ Belgium
‣ Bulgaria
‣ Croatia
‣ Czech Republic
‣ Denmark
‣ Estonia
‣ Finland
‣ France
‣ Germany
‣ Greece
‣ Hungary
‣ Ireland
‣ Italy
‣ Latvia
‣ Lithuania
‣ Luxembourg
‣ Netherlands
‣ Poland
‣ Portugal
‣ Romania
‣ Slovakia
‣ Slovenia
‣ Spain
‣ Sweden

Please email help@e-inthezone.com if you have any questions about the typical shipping time of your order to your region.

At InTheZone Electric Mobility, we offer various secure and flexible payment options to make your purchase easy and hassle-free.

Available Payment Methods

• Humm Financing – Spread the cost over 12, 24, or 36 months
• Klarna – Choose to Pay in 3
• PayPal – Secure and convenient online payments

Buy Now, Pay Later with Humm

Want to finance your electric bike or scooter? Humm lets you pay in easy monthly installments.

• Flexible payment plans: 12, 24, or 36 months
• Quick and simple online approval process
• Transparent terms with no hidden fees
• Get your electric vehicle today and pay over time

How to use Humm:

1. Select Humm as your payment option at checkout.
2. Complete the quick online application.
3. Once approved, make affordable monthly payments while enjoying your new ride.

Click here to learn more about Humm Financing

Do you know how I can pay?

• You can use any payment methods listed at the bottom of our website.
• All transactions are secure and encrypted to protect your details.
• Payments made by debit and credit cards are subject to validation, authorisation, and security checks conducted by both the card issuer and ourselves.

How to Use a Discount Code

If you have a promo or discount code, follow these steps:

1. On the Confirm & Pay page, find the Promo Code box.
2. Enter your discount code.
3. Click Update, and the discount will apply to your order.

Important Notes:

• Only one discount code per order.
• Each code may have specific terms & conditions, so check the details before use.
• Discounts cannot be applied after checkout.

If your code isn’t working, contact us at help@e-inthezone.com – we aim to respond within 48 hours.

F.A.Q.―Frequently asked questions

WHAT IS E-INTHEZONE.COM?

The Lifestyle Adventure Company Focuses On Electric Mobility And Youth Culture. We're An Electric Motorcycle Label, And An Official Authorized Sales Partner Of E-bike Industry-Leading Brands ―" Enjoy The Ride In Good Vibes."

FROM WHERE ARE YOUR PRODUCTS SHIPPED?

Our products are manufactured and shipped from warehouses in the U.S.A.―the U.K.―Europe, and Australia.

DO YOU SHIP TO MY COUNTRY?

We ship to the U.S., U.K. and European countries and Australia.

WILL I PAY TAXES FOR YOUR PRODUCTS?

Our products have stock in our US/EU/UK/AUS warehouses are TAX INCLUDED ― so you do not need to pay an extra sum after placing an order with us.

Tax included for:

‣ THE UNITED STATES

‣ EUROPEAN COUNTRIES

‣ THE UNITED KINGDOM

‣ AUSTRALIA

CAN I LEGALLY DRIVE AN ELECTRIC MOTORCYCLE IN MY COUNTRY?

The E.E.C. approves the INTHEZONE ELECTRIC MOTORCYCLES, a C.O.C. certificate―our customers can get a number plate and legally drive it on the road traffic in the United States and Europe. If you're living in other countries, please consult the transit legislation of your country.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards, including Visa, MasterCard and American Express. Also, Klarna, Paypal, Apple Pay and Google Pay are available.

HOW DO I USE MY DISCOUNT/PROMO CODE?

You must enter your discount/promo code in the 'confirm & pay' order summary section. Under your order details, you'll see Promo Code - click on this and enter your code in the drop-down box.

Once you've entered the code, click on 'Update', which will apply to your order. You'll be able to check this underneath the items as the discount value will have been removed and the price amended. You must enter the discount/promo code when checking out.

HOW MUCH DOES SHIPPING COST?

We offer FREE WORLDWIDE SHIPPING for all products.

WHAT ARE YOUR SHIPPING PARTNERS?

‣ U.P.S. Express®―International

‣ DHL EXPRESSWORLDWIDE®

‣ DPD EXPRESS®

WHAT IS THE DELIVERY TIME?

‣ 3―8 days for U.P.S.

‣ 3―8 days for DHL

‣ 3―8 days for D.P.D.

Shipping method and time estimates for each product are available on the SHIPPING INFORMATION tab.

HOW DO I TRACK MY ORDER?

You can track your order using this online application ParcelApp. Your tracking will show information once it gets scanned by our shipping company. Please wait 2―7 days for it to display data.

HOW CAN I RETURN OR EXCHANGE A PRODUCT?

INTHEZONE customers have the right to return or exchange any product within 7 ( seven ) days of delivery. If you wish to return your order or have any questions about the return process, please contact our customer service at help@e-inthezone.com.

I DID NOT FIND THE ANSWER TO MY QUESTION. HOW CAN I GET IN TOUCH WITH THE CUSTOMER SUPPORT?

You are always welcome to contact us. Please send us an email at help@e-inthezone.com. We aim to respond to all emails within 48 hours and welcome feedback.

We look forward to hearing from you!