We collect data to operate the store
Information may be used to process orders, support customers, arrange shipping, improve services and prevent fraud.
Electric mobility privacy policy by InTheZone
INTHEZONE • PRIVACY HUB
INTHEZONE Privacy Policy
This Privacy Policy describes how InTheZone E-Mobility collects, uses and discloses your personal information when you visit, use our services, make a purchase from e-inthezone.com, or otherwise communicate with us regarding the Site.
“You” and “your” means you as the user of the Services, whether you are a customer, website visitor or another individual whose information we collect under this Privacy Policy.
Shopify powers the ecommerce platform
Our store is supported by Shopify and connected service providers involved in ecommerce operations.
Cookies support functionality
Cookies may help remember preferences, power checkout functionality, run analytics and improve user experience.
You may have privacy rights
Depending on your location, you may request access, deletion, correction, portability, opt-out or restriction.
PRIVACY OVERVIEW
Read this policy carefully before using INTHEZONE
This Privacy Policy explains how INTHEZONE collects, uses and discloses personal information when you visit the website, place an order, create an account, contact customer support, interact with marketing or use our Services.
Who this policy applies to
This policy applies to customers, website visitors and individuals whose information may be collected through INTHEZONE services.
Why information is collected
Information may be collected to process payments, fulfil orders, arrange shipping, provide support, improve services and protect the store.
Third-party providers
Information may be handled by Shopify, payment processors, fulfilment providers, analytics providers and marketing partners.
Customer control
Depending on your location, you may have rights to access, correct, delete, restrict or opt out of certain uses of your information.
Important: If you do not want INTHEZONE to collect, use or disclose your personal information as described in this policy, you should not use the Services.
COLLECTION & USE
How we collect and use personal information
To provide the Services, we collect personal information from different sources. The information collected and used varies depending on how you interact with INTHEZONE.
Information directly from you
- Contact details including name, address, phone number and email.
- Order information including billing address, shipping address, payment confirmation, email and phone number.
- Account information including username, password, security questions and account security details.
- Shopping information including viewed items, cart activity, saved items, loyalty points, reviews, referrals, gift cards or purchases.
- Customer support information you choose to include in communications with us.
Usage data
We may automatically collect information about your interaction with the Services using cookies, pixels and similar technologies. Usage Data may include device information, browser information, network connection, IP address and interaction data.
Information from third parties
- Companies that support our Site and Services, such as Shopify.
- Payment processors that collect payment information to process your payment and fulfil your order.
- Third-party tools that may use pixels, web beacons, software developer kits, libraries and cookies.
How we use information
- Providing products and services.
- Processing payments and fulfilling orders.
- Arranging shipping, returns and exchanges.
- Marketing and advertising.
- Security and fraud prevention.
- Customer support and service improvement.
EEA note: Where applicable, certain processing activities may be based on legitimate interests under Article 6(1)(f) GDPR, including marketing, website security, service improvement and business communications.
COOKIES
Cookies, pixels and similar technologies
Like many websites, we use Cookies on our Site. Cookies may help power and improve the Site, remember actions and preferences, run analytics and better understand user interaction with the Services.
Store functionality
Cookies may support store functionality, checkout experience, user preferences and Shopify-powered ecommerce services.
Analytics and improvement
Cookies may help us understand website usage, improve navigation, optimize services and measure performance.
Advertising and partners
Third parties and service providers may use cookies to tailor services, products and advertising on our Site and other websites.
Cookie controls: Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Blocking cookies may negatively affect the user experience and may cause some Services to work incorrectly.
Global Privacy Control: Our website recognizes the Global Privacy Control signal. Where applicable, we treat it as a valid request to opt out of sharing or targeted advertising for the associated browser or device.
For specific information about cookies used to power our store with Shopify, see the Shopify Cookie Policy: Shopify Cookie Policy.
DISCLOSURE
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment, legitimate purposes and other reasons subject to this Privacy Policy.
Service providers
Vendors or third parties may perform services on our behalf, including IT management, payment processing, analytics, customer support, cloud storage, fulfilment and shipping.
Business and marketing partners
Business and marketing partners may help provide services and advertising. These partners use your information according to their own privacy notices.
Customer-directed disclosure
We may disclose information when you direct, request or consent to it, including shipping products or using social media widgets or login integrations.
Legal and business reasons
Information may be disclosed in connection with legal obligations, mergers, bankruptcy, subpoenas, search warrants, enforcement of terms or protection of rights.
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Vendors and third parties who perform services on our behalf, such as internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers; business and marketing partners; affiliates. |
| Personal information categories listed in the California Customer Records statute, such as basic contact details and certain order and account information | |
| Commercial information such as order information, shopping information and customer support information | |
| Internet or other similar network activity, such as Usage Data | |
| Geolocation data such as locations determined by an IP address or other technical measures |
Sensitive information: We do not use or disclose sensitive personal information without consent or for the purpose of inferring characteristics about you.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
YOUR RIGHTS
Privacy rights that may be available to you
Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute and may apply only in certain circumstances.
Access / Know
You may request access to personal information we hold about you, including how we use and share your information.
Delete
You may request that we delete personal information we maintain about you, where applicable.
Correct
You may request correction of inaccurate personal information we maintain about you.
Portability
You may request a copy of personal information we hold about you and ask that it be transferred to a third party.
Opt out
You may request opt-out from sale, sharing or targeted advertising where such rights apply.
Restrict Processing
You may ask us to stop or restrict our processing of personal information in certain circumstances.
Withdraw Consent
Where we rely on consent to process information, you may have the right to withdraw that consent.
Appeal
You may have the right to appeal our decision if we decline to process your privacy request.
Verification: We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response.
Communication preferences: You may opt out of promotional emails using the unsubscribe option displayed in our emails. We may still send non-promotional emails about your account or orders.
COMPLAINTS & INTERNATIONAL USERS
Complaints, transfers and international processing
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal or lodge a complaint with your local data protection authority.
Complaints
You can contact INTHEZONE about privacy complaints using the contact details on this page. EEA users may also contact their local data protection authority.
EEA Supervisory AuthoritiesInternational transfers
We may transfer, store and process your personal information outside the country you live in. If we transfer personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK mechanisms where relevant.
FULL POLICY DETAILS
Expanded privacy policy sections
Tap each section to review the full privacy information in a clean, mobile-friendly structure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out in this policy, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce terms of service and protect or defend the Services, our rights and the rights of users or others.
Cookies and browser controls
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some Services to work incorrectly or no longer be available.
Blocking Cookies may not completely prevent how we share information with third parties such as advertising partners.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.
Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may be viewable by other users of the Services and users of those third-party platforms.
Children’s data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided personal information, you may contact us to request deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined in applicable law.
Security and retention
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit.
How long we retain personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.
Exercising your rights
You may exercise rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising privacy rights.
In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we may require proof of authorization and identity verification.
