F.A.Q.―Frequently asked questions
WHAT IS E-INTHEZONE.COM?
The Lifestyle Adventure Company Focuses On Electric Mobility And Youth Culture. We're An Electric Motorcycle Label, And An Official Authorized Sales Partner Of E-bike Industry-Leading Brands ―" Enjoy The Ride In Good Vibes."
FROM WHERE ARE YOUR PRODUCTS SHIPPED?
Our products are manufactured and shipped from warehouses in the U.S.A.―the U.K.―Europe, and Australia.
DO YOU SHIP TO MY COUNTRY?
We ship to the U.S., U.K. and European countries and Australia.
WILL I PAY TAXES FOR YOUR PRODUCTS?
Our products have stock in our US/EU/UK/AUS warehouses are TAX INCLUDED ― so you do not need to pay an extra sum after placing an order with us.
Tax included for:
‣ THE UNITED STATES
‣ EUROPEAN COUNTRIES
‣ THE UNITED KINGDOM
CAN I LEGALLY DRIVE AN ELECTRIC MOTORCYCLE IN MY COUNTRY?
The E.E.C. approves the INTHEZONE ELECTRIC MOTORCYCLES, a C.O.C. certificate―our customers can get a number plate and legally drive it on the road traffic in the United States and Europe. If you're living in other countries, please consult the transit legislation of your country.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, including Visa, MasterCard and American Express. Also, Klarna, Paypal, Apple Pay and Google Pay are available.
HOW DO I USE MY DISCOUNT/PROMO CODE?
You must enter your discount/promo code in the 'confirm & pay' order summary section. Under your order details, you'll see Promo Code - click on this and enter your code in the drop-down box.
Once you've entered the code, click on 'Update', which will apply to your order. You'll be able to check this underneath the items as the discount value will have been removed and the price amended. You must enter the discount/promo code when checking out.
HOW MUCH DOES SHIPPING COST?
We offer FREE WORLDWIDE SHIPPING for all products.
WHAT ARE YOUR SHIPPING PARTNERS?
‣ U.P.S. Express®―International
‣ DHL EXPRESSWORLDWIDE®
‣ DPD EXPRESS®
WHAT IS THE DELIVERY TIME?
‣ 3―8 days for U.P.S.
‣ 3―8 days for DHL
‣ 3―8 days for D.P.D.
Shipping method and time estimates for each product are available on the SHIPPING INFORMATION tab.
HOW DO I TRACK MY ORDER?
You can track your order using this online application ParcelApp. Your tracking will show information once it gets scanned by our shipping company. Please wait 2―7 days for it to display data.
HOW CAN I RETURN OR EXCHANGE A PRODUCT?
INTHEZONE customers have the right to return or exchange any product within 7 ( seven ) days of delivery. If you wish to return your order or have any questions about the return process, please contact our customer service at firstname.lastname@example.org.
I DID NOT FIND THE ANSWER TO MY QUESTION. HOW CAN I GET IN TOUCH WITH THE CUSTOMER SUPPORT?
You are always welcome to contact us. Please send us an email at email@example.com. We aim to respond to all emails within 48 hours and welcome feedback.
We look forward to hearing from you!